All services must be paid in full upfront when you book. This confirms your appointment with the provider.
All appointments must be made at least 24 hours in advance.
You may cancel free of charge up to 3 hours before your appointment. Cancellations after that are charged 50% of the service (10% to Onyx, 90% to your provider).
Please contact your service provider directly to resolve any concerns. Onyx Mobile Beauty Salon is not responsible for individual service disputes.
Refunds are issued by our admin team and typically arrive within 3 business days.
Yes — during booking you must disclose any pets or obstructions at the service address so your provider can prepare.